As I’ve mentioned already, hiring good IT auditor contractors is hard enough. But when you hire them and they can’t do the work, rolling them off the project isn’t easy either.
A handful of contractors have been rolled off the project I’m co-leading for a number of reasons:
- Can’t follow instructions. Tell them to make certain changes in their test plans or test performed, they’d nod their heads, and don’t make them. When asked about, they’d swear they made them. Once or twice, maybe, but every other time?
- Challenge everything. Asking questions is okay, but leaders don’t have time to justify everything. And they shouldn’t have to.
- Lazy or confused? Some contractors simply copied last year’s drivel (I wasn’t around then) after being repeatedly told to “look at last year’s work, but don’t assume it’s correct” and to use “auditor judgment.”
- Can’t document a process or testing approach. Verbs, subjects, and direct objects all jumbled up. E. E. Cummings was a great poet, but I need an auditor who can write.
Even though I have a project to deliver, letting anyone go is hard, especially in this economy. I know how painful it is, as I’ve been there and been done that (sic).
Most of them took it well and understood why. One person was clueless, even after many “counseling” and warning sessions.
Dealing with people is almost always the hardest thing about getting a project completed. Unfortunately, with contractors, it’s even harder because the onboarding is tougher, you are constantly pressed to show added value, and by the time you get it all humming, the project’s over. Next!