Create a Help Desk for Data

Companies need to create a help desk for data, similar to the help desk they created for hardware, software, application, network, and user problems.

Can you imagine if companies didn’t have a computer help desk and each department had figure out their own computer issues? If each department had to find, load, configure, and troubleshoot their own hardware and software?

But isn’t that how most companies operate when it comes to data and data projects?

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The Analytic Staircase for Auditors

Building a successful audit analytics program is like climbing a staircase.

The staircase is a set of steps that consist of several items having increasing levels of maturity.

The staircase steps not only help you build your program, but enable you to measure that maturity.

As you view the staircase graphic, mentally insert the word “analytics” before each step.

Which Way is Analytic North?

To create a successful analytics program in internal audit, you must have a plan. A plan that points to analytic North.

That requires WRITTEN goals.

In an earlier post I outlined 10 Signs Mgmt Doesn’t Really Support Analytics.

One of the signs that indicates management isn’t really serious about analytics is that management does not require every staff member to have measurable analytic goals.