Create a Help Desk for Data

Companies need to create a help desk for data, similar to the help desk they created for hardware, software, application, network, and user problems.

Can you imagine if companies didn’t have a computer help desk and each department had figure out their own computer issues? If each department had to find, load, configure, and troubleshoot their own hardware and software?

But isn’t that how most companies operate when it comes to data and data projects?

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Case File: Audit Server Disappeared

My friend Brenda is an auditor who came to work one day and couldn’t connect to her department’s audit server.

Brenda called the help desk and told them she couldn’t connect. She wasn’t sure what the server’s name was, so the help desk had a bit of trouble finding it.

Top 10 Bad Jobs

I was checking out the latest post of my new blogger colleague from London, Audit Monkey, and read the following….

I’m sitting here in reflective mood thinking what the ‘Top 10′ worst possible jobs could be. Here’s my list.

Should Audit Have Access to IT Systems?

I’ve been involved in a number of debates lately regarding whether auditors should have READ access to IT systems and data. Surprisingly, I’ve found that there appears to be very little middle ground – auditors either get READ access to whatever they request or get no access at all.

If Called, Don’t Answer

No, I’m not suggesting that you don’t answer your phone. Just be careful what you do or say when you are called or contacted.

What am I talking about? A principle I refer to as the CONTACT principle, which will keep your private information private:

System Down + Humor – Calls = :)

Having a system go down is no laughing matter. But if you’re going to notify your users, why not do it with a little humor? It will work as long as you don’t flash the message too often.

I received the following pop-up message below from Yahoo today.