Poor testing and a seemingly simple process conspired against me when I tried to make 36 delicious cups of coffee.
Since I make coffee every morning in my own unit at home, and the instructions were posted next to the coffee maker, I was confident.
But I had never made that many cups of coffee or used a commercial coffee maker. And this machine had a thermos-like carafe that held the coffee and kept it hot.
The instructions said the first step was to turn the coffee maker on. It went down the drain from there.
In Standard (Snake) Oil, I complained about companies that don’t audit according to standards because some treat control owner statements as pure gold, don’t insist evidence be tied back to actual systems, and don’t ask all the appropriate questions.
Here’s a few more questionable practices that I’ve challenged all too recently.