Finding the Root Cause

Identifying a risk is always a good thing, but to apply the right solution, you need to find the root cause (the real problem).

Too often, finding the root cause can be hard not only because of how something was implemented (like a control), but also due to the assumptions you make while you’re reviewing the process.

I was reminded of this when my BBQ grill out on my deck refused to light when I pressed the ignitor button. That’s an easy fix–changing the ignitor battery isn’t hard. Root cause: dead battery.